At Shokher Poshak, we prioritize your satisfaction. If you’re not fully satisfied with your purchase, you may be eligible for a refund under the following conditions:

Eligibility for Refund

• Defective or Damaged Items
  If the product is defective, damaged, or not as expected, contact us within 24 hours of delivery with a clear description and photo evidence.
  Note: For Cash on Delivery (COD) orders, once the product is checked and payment is made, it becomes non-refundable.

• Order Cancellation
  Orders can be cancelled and refunded only before shipment. Shipped orders are no longer eligible for cancellation.

• Returns Within 48 Hours
  You may return unused items within 48 hours of delivery in their original condition and packaging.
  Note: COD orders are non-returnable once payment has been made after checking.

How to Request a Refund

1. Contact Us
   Email our support team at [contact email] with your order number, product name, and reason for refund.

2. Return the Product
   If approved, you’ll receive return instructions. Return shipping costs are the customer’s responsibility.

3. Inspection & Confirmation
   We will inspect the returned item. If it meets our conditions, we’ll confirm your refund.

4. Processing the Refund
   Refunds will be processed via the original payment method. Processing time depends on your provider.

Non-Refundable Items

• Used, damaged, or altered products

• Items returned without original packaging

• Customized or personalized items

For any questions, feel free to reach out to our support team. We’re here to help!